General Terms

These General Terms are intended to establish the terms and conditions governing the provision of services by Sofia Ferreira Martins de Melo, under NIF 205683975, at the local INNature accommodation, Rua do Meio, nº 20, 9500- 325 Ponta Delgada.

  1. These General Terms govern the terms under which services are offered to customers. These Conditions shall prevail over any Particular Conditions of a particular service and, under both Conditions, others expressly stipulated in writing between INNature and the client. By purchasing a service the customer accepts all the terms and conditions set forth.
  2. Payment terms may vary depending on the service provided. In the absence of special conditions, the general conditions apply, under which the customer must pay 50% of the total price of the accommodation at the time of booking and the remaining 15 days before the check-in.
    1. If the booking is made less than 15 days prior to the check-in date, the full price will be paid upon booking.
    2. A reservation may be canceled by INNature if there are payments not made by the customer under the conditions described above.
  3. Cancellation of a confirmed reservation up to 15 days prior to commencement of service will entail withholding 50% of the reservation amount to cover administration costs. The rest will be refunded to the customer.
    1. If cancellation is notified less than 15 days prior to commencement of service, no refund will be given. In addition, once the stay has started, the customer is not entitled to any refund for unused services.
    2. If cancellation is notified more than 30 days prior to the commencement of the service, the amount already paid will be fully refunded, less any transaction costs that have to be borne by INNatrure.
  4. Value Added Tax is included in the price of the service.
  5. Where there are reasons, the accommodation unit may be replaced by one of the same or higher category by written agreement with the customer and without increase in the price paid by the customer.
  6. If unforeseen circumstances oblige INNature to cancel a reservation without the Customer having breached its duties, or if the Customer does not accept an amendment to its reservation under paragraph 5 of these Conditions, the Customer will be entitled to a full refund. of the amounts paid.
  7. Children up to 2 years old stay free of charge as long as they stay in the same accommodation unit as the adults responsible for them.
  8. An extra 3 to 5 years old child stays for an extra bed less than an extra bed for older guests. However, the client must always inform Vivencia Rurais, Lda about the inclusion of children in their reservation. Acceptance of the reservation may be subject to the number of cribs and / or extra beds available and the space available in the accommodation unit.
  9. It is the responsibility of the customer to inform the number of people (adults and children) who will occupy the accommodation unit. Should more people appear than booked, entry may be refused without refund.
  10. Check-in time is 3PM. Check-out time is 10AM. Exceptions may be allowed as long as they have no effect on other bookings and / or cleaning work on the accommodation unit.
  11. Pets are not accepted.
  12. The customer is obligated to indemnify INNature for any damages caused to the accommodation unit and / or its supporting facilities, as well as any damages arising from the breach of the duties provided for in these general conditions, including, in particular, attorneys' fees and court costs.
  13. The customer may pay for the services by credit card or bank transfer.
  14. No card will be charged until your reservation has been confirmed. After we receive the payment the booking confirmation will be sent by email.
  15. INNature reserves the right to amend these General Conditions at any time.
  16. In the event of consumer disputes, the consumer may refer to the European Online Dispute Resolution Platform, available at or to alternative consumer dispute resolution entities.
    1. CNIACC - National Center for Information and Arbitration of Consumer Conflicts. Web: Email:
    2. Notwithstanding the obligation to consult the Consumer Portal Information in accordance with article 18 of Law No. 144/2015, of September 8.
  17. For the judicial settlement of all disputes arising from this contract, in particular those concerning its interpretation, performance, failure to fulfill obligations, invalidity, resolution or reduction, where no amicable settlement has been reached, jurisdiction shall be stipulated. of Ponta Delgada County, with express waiver of any other.
  18. INNature Local Lodging Rules.
    1. Schedule: Check Out - from 01h00 to 10h; Check In - from 15.00 to 23h30 hours
    2. Maximum number of T2 adult guests: 4
    3. Maximum number of T1 adult guests: 2
    4. Number of Double Rooms: T2: 1 and T1: 1
    5. Free on-street parking and at 100 and 200 meters two equally free car parks.
    6. No smoking.
    7. No pets allowed.
    8. Parties and events are not allowed.
    9. Entry is not permitted for persons not staying at INNature without the owners' knowledge and presence.